Privacy Policy
This Privacy Policy explains how Zenith Wellness Solutions Pvt. Ltd. collects, uses, and protects your personal information when you use our site, our online platform, or our services. We are committed to protecting your privacy and handling your data transparently and securely.
Information We Collect
We may collect personal information that you provide directly to us, such as when you register for an account, book a service, make a purchase, subscribe to a newsletter, or contact us. This information may include your name, contact details (such as postal address, but not electronic communication details), demographic information, and health-related information relevant to the services you are using (such as medical history or fitness levels, collected only with your explicit consent).
We may also collect certain information automatically when you visit our site, including your IP address, browser type, device information, pages visited, and usage patterns. This data helps us understand how our service is used and improve your experience.
How We Use Your Information
We use the information we collect for various purposes, including: - Providing and managing the services you request, such as processing bookings, facilitating consultations, and managing memberships. - Processing payments for services. - Communicating with you about your account, bookings, and service updates. - Improving our services and enhancing user experience. - Sending you relevant information about our services, promotions, or newsletters, where you have consented to receive such communications. - Ensuring the security and integrity of our platform. - Complying with legal obligations.
Legal Basis for Processing
We process personal data based on several legal grounds, including: - Your explicit consent (especially for sensitive data like health information or for marketing communications). - The necessity to perform a contract with you (e.g., providing a service you booked). - Compliance with a legal obligation. - Our legitimate interests (e.g., improving our services, preventing fraud), provided these interests are not overridden by your data protection rights.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Sharing Your Information
We do not sell your personal data. We may share your personal information with trusted third-party service providers who assist us in operating our site and providing our services (e.g., payment processors, scheduling systems), provided that these parties agree to keep this information confidential and secure and process it only according to our instructions and applicable data protection laws. We may also disclose information if required by law, regulation, or legal process, or to protect our rights, property, or safety, and the rights, property, or safety of others.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include: - The right to access the personal data we hold about you. - The right to request correction of inaccurate personal data. - The right to request erasure of your personal data. - The right to object to the processing of your personal data. - The right to request restriction of processing of your personal data. - The right to request portability of your personal data. - The right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us by mail at:
Zenith Wellness Solutions Pvt. Ltd.
42
80 Feet Road, Koramangala,
3rd Floor,
Bengaluru, Karnataka,
560034
India